Shipping policy

Shipping Policy

Thank you for shopping with UnionKey.
We strive to deliver your order safely and promptly, no matter where you are in the world.

Shipping Locations

We ship worldwide from our logistics center in Hong Kong SAR, with a focus on serving customers in:

  • North America (United States, Canada)

  • Europe (EU countries, UK, Switzerland, etc.)

  • Asia-Pacific

  • Oceania

If your country is not listed at checkout, please contact us at support@unionkey.io to confirm availability.

Processing & Dispatch Times

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • You will receive a shipping confirmation email with tracking information once your order is dispatched.

  • We do not ship to P.O. boxes or military APO/FPO addresses due to courier restrictions.

Estimated Shipping Times

Region Estimated Delivery Time
USA & Canada 5–9 business days
Europe (EU/UK) 6–10 business days
Asia-Pacific 3–7 business days
Oceania 6–10 business days
Rest of World 7–14 business days

📌 Please note: Delivery times are estimates and may vary due to customs clearance, weather, or carrier delays.

Shipping Carriers

We partner with trusted international carriers such as:

  • DHL Express

  • FedEx

  • UPS

  • SF Express (for Asia regions)

The specific carrier may vary based on your region and shipping option selected at checkout.

Shipping Fees

  • Shipping rates are calculated at checkout based on your destination and shipping method.

  • We offer free standard shipping for eligible orders over a certain value (see current promotion at checkout).

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT, which are levied once a shipment reaches your country.

  • These charges are not included in the product or shipping price.

  • The recipient is responsible for any applicable fees.

  • Customs policies vary by country — please check with your local customs office for details.

Shipping Security Notice

Due to the sensitive nature of hardware wallets, we require signature upon delivery for most orders. If a parcel is marked as delivered but cannot be located, please contact the courier immediately.

UnionKey is not responsible for lost or stolen packages marked as “delivered” by the carrier.

📩 Questions?

For shipping-related inquiries, contact:

📧 Email: support@unionkey.io